Need to Know
https://corporate.comcast.com/
Comcast is a popular choice for Broadband and Dedicated Internet services because of its wide availability. Customers also have the option to choose advanced services like PRI and SD-WAN. For a more detailed understanding, check out the Comcast Product Overview Videos located in the Library > Files > Comcast Product Overview Videos.
Unique Acronyms:
EDI - Ethernet Dedicated Internet (DIA)
ENS - Ethernet Network Services (MPLS)
EPL - Ethernet Private Line (Point to Point or Private Line)
EVPL - Ethernet Virtual Private Line (Multi MPLS)
HFC - Ethernet over Coax (this is an alternative to using fiber, provides similar delivery without having to build out)
BC - Business Class
BCI - Business Class Internet (Broadband)
BCV - Business Class Voice.
TSD of Choice:
New Customers: Innovative Business Solutions (IBS)
Existing* Customers prior to 2020 (MUST VERIFY): Appdirect*If the customer fell under Appdirect BUT is receiving a new invoice, choose Innovative Business Solutions.
Contracts and Renewals:
Coax services (such as Broadband) can be renewed at any time, usually involving a speed upgrade that is considered an enhancement. This process requires signing new paperwork, and the effective date will be adjusted accordingly. On the other hand, Fiber services (like EDI) cannot be renewed more than 6 months of the expiration date.
When it comes to paperwork, Comcast has strict requirements. Extra writing is not allowed, and pages must be initialed and signed as needed. Sometimes, these stringent paperwork requirements are only revealed after the order is submitted, which could result in the need to fill out additional paperwork.
Once the contract for Broadband services expires, it will automatically switch to a Month-to-Month agreement with Comcast. During this transition, any previous discounts or promotions may be discontinued, potentially leading to an increase in monthly charges. Customers have the flexibility to renew their contract at any time, which can often result in access to higher speeds and lower prices, making it a beneficial choice for them.
Once Dedicated and Advanced services reach their expiration, they too transition to a Month-to-Month agreement BUT typically without changes in pricing. However, there is a great opportunity for customers to potentially upgrade to higher speeds at a lower cost.